If it fails, we make it right.

Plain terms for the gear we sell, wherever you are. Our promise below applies to every order. The consumer law where you live sits on top of it, and nothing on this page takes any of it away.

Our promise

If something we sold you is faulty, or isn't the quality it should be, email support@zerynprecision.com with your order number, what went wrong, and a photo if it shows. We will answer with a straight yes and the next step — not a form letter.

• Faulty: we send you a new one. If we can't replace it, we refund it. For a major failure, you choose: replacement or refund.
• We don't do repairs on simple gear. A replacement is faster and better for you.
• Return postage on faulty items: we pay it.
• Not a fault: damage from misuse or accidents, or something that has simply worn out from use.

Changed your mind

Gear that never left its packaging is easy to take back. Return it unused and in its original packaging within 30 days of delivery. Email us first for the return address. You cover the return postage, and we refund you to the original payment method once it arrives.

Your rights where you live

Australia.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand. You are covered by the Consumer Guarantees Act 1993, whatever warranty period we state.

United States and everywhere else. You keep every right your local consumer law gives you. Where that law gives you more than this page does, the law wins.

The app

The app is free. There is no purchase, so there is nothing to return or refund, and no warranty attached to it. This page is about the physical gear we sell.